Rental Logo 14.png

Renter Terms of Use

For Renters, or those thinking of applying for membership, here are our Terms of Use.

TERMINOLOGY

We, Us, Our, AVVM - Refers to us, A Virtual Vintage Market. 

Consignor - individual who consigns items to our Platform for the purposes of loaning them to Renters and for private, off-platform sales.

Renter - individual approved by our Platform who rents pieces for agreed periods from our Consignors. 

Platform - Our A Virtual Vintage Market website and Instagram account through which A Virtual Vintage Rental operates. We refer to all collectively as our Platform or AVVM.

Rental Piece/Item - Item listed on our Platform for the purposes of renting/loaning. 

Inventory - Collection of Rental pieces.

RRP - The Recommended Retail Price of an item. 

Rental Price - The minimum cost to hire an item, excluding restocking & postal charges.

Membership - Individuals consigning their items to our Platform are required to have a paying Membership, which is for 6 month or 12 month periods. 

Rental Period - the agreed period of time that a Renter will loan an item from a Consignor.

Late Period - commencing the day after the agreed date an item must be returned by. This usually is 5 working days long.

IG - Instagram.

Shop - Instagram Shop feature.

 

TERMS OF USE FOR A VIRTUAL VINTAGE RENTAL RENTERS

A Virtual Vintage Rental is our very own Rental Agency, providing a direct Consignor to Renter online service. 

It is owned and operated by, and a part of, A Virtual Vintage Market.

Our Rental Services operate via our website, www.avirtualvintagemarket.co.uk - our website provides the platform through which Consignors showcase their stock for the purposes of rental and Renters can request and loan items. 

We list Consignor's items to our Instagram account, @avirtualvintagemarket, to promote both the items and the Consignor via the Shop.

We reserve the right to change our terms as and when we wish.

Applying to become a Renter

To become a Renter, you must apply to us through our online form found on our website. 

The personal information we will ask for is your full name, a reference (this can either be a Consignor you have an existing relationship with, a Trader from our Markets you are a customer of, another approved Renter, or us if you have a relationship with us). 

Once you have submitted your membership application, we will then process it. Successful applicants will be notified via email.

It is advantageous if you have had experience renting pieces.

Browsing for Items & Making a Request

Renters can browse for items either through Consignor profiles or browse the item inventory. On each product page, there are images and details given. 

To make a Rental Request, press the Rental Request button and you will then be taken to the Request page. Simply add your details, what the item is, what date you require it from and for how many days.

The Request form is located on your member's page too.

If you are not an approved member, the Rental Request button will open the membership application form. 

 Agreeing Terms of Rent and Renting of Items

All individuals who rent items, known as Renters, and who consign items, called Consignors, are vetted and approved by us. They must apply for membership of our Rental Community or apply to become Consignors. This is not to exclude individuals, but to create an exclusive group of trusted members who can enjoy premium vintage fashion with peace of mind. 

A Virtual Vintage Rental oversees the agreeing of rental terms, from point of enquiry through to completion of signed terms. 

Approved Renters make rental requests through their account which come through to us. We will then get in touch with the Consignor, to notify them of the request - if they would like to move ahead we will initiate an email thread with you, the Consignors and ourselves to agree on the terms. 

We provide outline terms, however Consignors might have quite specific requirements for the item's care. 

Renters are not permitted to clean, alter, deconstruct, adjust, dye, stain, or make any modification to the item without the Consignor's knowledge or consent. Any evidence of the aforementioned is a violation of our terms of use. We hope that our vetting policy regarding Renter membership prevents this from occurring.

Once both parties have signed the terms, Renters will pay the agreed, required rental fees directly to the Consignor and the Consignor will post the item

We, the Agency, will take card details from the Renter prior to completion of terms to keep for a minimum of 30 days in the unfortunate event of material loss, theft or damage. If Consignors are owed monies from a Renter for lost, stolen or damaged items, we will oversee the settlement procedure.

Returns

Once the agreed rental period is finished, the Renter will be required to post the item back to the Consignor at the address provided in the contract (Terms) within 48 hours (2 days). We recommend Renters return using Royal Mail Special Delivery for insurance purposes. 

Renters must provide Consignors with proof of postage and a tracking number. 

Once Consignors have received their item back, they must ensure the item is cleaned and ready for wear. 

If there is any significant damage to the item that the Renter has not notified the Consignor of that is not listed in the condition report of the item, the Consignor cam open a dispute with the Renter through us via email. We will help both parties reach a fair solution. 

Renters are liable for any professional cleaning costs if an item is stained during the rental period and required expert care. Renters are also liable for repair costs should they damage an item during the rental period. 

Should substantial damage occur to the extent the item is unsaleable (significant loss of value), the Renter will be liable for the full RRP of the item. 

Renters will be liable for late return fees if the items are not returned within the agreed period. We will incur these charges using the card details provided and issue the monies to Consignors. 

If the late period extends beyond 5 working days, we will charge the Renter for the full RRP of the item.

Our Online Rental Agency, Services & Responsibilities

A Virtual Vintage Market and its Rental Service, A Virtual Vintage Rental, are solely responsible for: 

  • Providing an online Platform for Consignors to showcase their Inventory for the purposes of private rental and sale.

  • For vetting and approving both Consignors and Renters wishing to use the Rental Services and have access to the Platform.

  • For providing the broader Terms of Use for the Platform and its services.

  • For stepping in to assist with any disputes between Consignors and Renters as and when is possible.

We have no material involvement or responsibility, and will therefore not involve ourselves, if a rental is agreed between Consignor and Renter off-platform, with no signed AVVM/Platform Terms.

We have no material involvement or responsibility with regard to private sales. Private sales of inventory items are strictly between Consignor and Renter.

Billing & Membership

  • Renter membership is currently free.

How We Process Your Data

Your personal data will be processed for the purposes as set out below:

  • Your Name & Address: For the purpose of Rental Term Agreements and your Account on our platform.

  • Your Contact Details: For the purposes of using our Rental Services, your Account on our Platform, and also if we wish to contact you directly about Marketing opportunities pertaining to our Rental Services.

  • Your Billing Information: We have your billing information for the purpose of taking payments if items are damaged or lost.

Our Virtual Markets

© 2020 A Virtual Vintage Market

  • Facebook
  • Pinterest
  • Twitter